Network Downtime Technical Report
A Network Downtime Technical Report Impact/Effect, Causes, Preventive and Corrective Measures Duration Start time -- 9:30am on 10/08/2023 End Time -- 12:00pm on 10/08/2023 Impact/Effect Complete downtime of mobile payment app, Web App and other Payment Platforms: As a result of the aforementioned, the e-channel platform becomes inaccessible which makes users unable to make payments, check balance and perform other transactions on the web and mobile platforms. Branches become crowded with tensed customers and contact centers buzzed with emails and phone calls from various customers across the nation. Negative reviews are also associated on all social media channels as a result of this downtime. Root Cause: The downtime was as a result of overloading of servers and network glitch and power outage from the Internet Services Provider (ISP). A phone call made through the internet service provider reveals that they were having a p